Shipping Policy
Last updated: 4/30/2025
1. Processing Time
All orders are processed within 1-2 business days. Orders placed during weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
Domestic Shipping (United States)
- Standard Shipping (5-7 business days): $9.95
- Express Shipping (2-3 business days): $19.95
- Next Day Delivery (1 business day): $29.95
- Free shipping on orders over $150
International Shipping
- Standard International (10-15 business days): $29.95
- Express International (5-7 business days): $49.95
- Free shipping on orders over $300
3. Tracking Information
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order status at any time by clicking the tracking link in the email or logging into your account on our website.
4. International Orders
Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
5. Shipping Restrictions
We currently ship to most countries worldwide. However, there may be restrictions for certain regions due to shipping carrier limitations or local regulations. If we are unable to ship to your location, you will be notified during the checkout process.
6. Lost or Damaged Packages
All packages are insured against loss or damage during transit. If your package is lost or damaged, please contact our customer service team within 48 hours of the scheduled delivery date. We will work with the shipping carrier to resolve the issue or process a refund.
7. Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: shipping@mahjongset.us
- Phone: +1 (555) 123-4567
- Hours: Monday - Friday, 9:00 AM - 5:00 PM PST